Transfer a license

Question:     

The last user of one of our milestones licenses has left the company.  How do we transfer his registered license to another user at our company?

 

Answer:

  1. Send us an email sales@kidasa.com with the serial number, name and email of the new user.
  2. Remove the software from the old users computer.
    1. Make sure you have the serial number for the software before you remove the software from the old user’s computer. The serial number should be under the Help tab select the Gold Lock Icon.
    2. The serial number should be an M with the versions date a dash and 7 numbers (M2023-1234567)
  3. Go to kidasa.com to download the version of the software you own.
    1. Choose the word Downloads at the top of the front page. The most current version of the software can be found on this page.
    2. On this page choose to Download Previous Versions of the Software to download an older version.
  4. During installation apply the serial number and program key.
    1. If you do not have the program key send us an email with the serial number and we will provide you with the program key.