Question:
The connection to Project seems to be broken. I am unable to refresh or import any Project schedules into Milestones.
Question:
I receive a message "Can't connect to Project"
Question:
I am receiving an unhandled exception when refreshing from Project.
Question:
I am trying to refresh a schedule but am unable to pick a Microsoft Project file.
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Answer:
Milestones Professional creates a Microsoft Project object and using COM to communicate with Project while retrieving schedule information to build or update the Milestones schedule. If Project isn't registered/installed correctly Milestones might have trouble.
Things to try:
- Check to see if Microsoft Project is waiting for input.
- After you have chosen to refresh or import, Milestones will open the selected Microsoft Project file.
- You should immediately receive a dialog box from Milestones.
- If nothing happens, please locate the Microsoft Project icon in the toolbar and click it to toggle over to Project to see if Project is waiting for you to respond to a dialog box.
- Send us the System Info. This can tell us if Microsoft Project is installed correctly.
- On the Help tab, choose
- Press the button.
- Paste into an e-mail and send to support@kidasa.com.
- Repair Project.
- Press the Windows Start Button.
- Choose Settings.
- Choose Apps | Installed Apps.
- Locate Microsoft Project.
- Click the ... (3 dots) on the right and choose Repair. (In Windows 11, first choose Modify.) This will ensure the registry settings are correct.
- If you have multiple versions of Project installed, please consider removing the earlier version.
- Reregister Milestones (Maybe you have multiple versions of Milestones installed?)
- In Milestones, choose the Tools tab.
- Click the button.
- Click this button: .
- On the dialog box, click OK and click OK again to exit the dialog box.
- Create an extended Log file and e-mail it to support.
- On the Help tab, choose
- Click this button: . It should now say ON:
- Click OK.
- Import or refresh from Microsoft Project to generate the log entries.
- When finished importing, go to the Tools tab and choose Reports | Schedule | Log File Viewer.
- Click this tab:
- At the bottom of the dialog click this button:
- Paste the results into an email and send to support@kidasa.com.
- Check for a refresh list
- If you are refreshing and are unable to pick a Microsoft Project file, it's possible that someone previously associated a Refresh List with the Milestones schedule in use.
- In Milestones, choose the Connections tab.
- In the Microsoft Project section, choose the next to Refresh Previouslin Imported Project.
- Pick Create/Edit Refresh List.
- Delete all of the schedules in the list. This will make it possible to refresh from a single file.
- Be sure to remove any nicknames which might be on the Milestones schedule. Nicknames are not used when refreshing from a single file. To remove the nicknames:
- In the Microsoft Project section, choose the next to Refresh previously Imported Project.
- Choose Manage Nicknames in Cell and Symbol Tags.
- Click this button:
- Check to be sure that the correct Unique ID field is being used.
- When refreshing a schedule, be sure to pick the same Unique ID used to build the schedule. For example, if Text1 was used to build the schedule, use Text1 to refresh.
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